The attention paid to the client makes up a strong point in the Forrec industrial policy. Listening to industry operators is a commitment which Forrec does not intend to waive since this company is concentrated on offering professional consultancy which allows, on a case by case basis, to identify the most efficient and fitting solutions.
Not only a manufacturer, therefore, but a true partner of the customer who will see a "customised" machine or plant built according to the necessities of the same. As an integration to its products, Forrec offers support to its customers with a complete after sales service carried out professionally and swiftly. In any case, it is impossible to waive the principle of guaranteeing maximum uptime at all times to the customer and is supported by the extensive availability of parts in stock, planned maintenance cycles, limiting downtime to a minimum, "on site" assistance guaranteed within twenty-four hours thanks to the mobile workshops and a staff of skilled technicians.
Emergency telephone assistance, an integrated telephone customer support via modem for real time operational assistance and training courses for technical personnel complete the services made available to customers.