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Assistenza

The attention paid to the client makes up a strong point in the Forrec industrial policy. Listening to industry operators is a commitment which Forrec does not intend to waive since this company is concentrated on offering professional consultancy which allows, on a case by case basis, to identify the most efficient and fitting solutions.

Not only a manufacturer, therefore, but a true partner of the customer who will see a "customised" machine or plant built according to the necessities of the same. As an integration to its products, Forrec offers support to its customers with a complete after sales service carried out professionally and swiftly. In any case, it is impossible to waive the principle of guaranteeing maximum uptime at all times to the customer and is supported by the extensive availability of parts in stock, planned maintenance cycles, limiting downtime to a minimum, "on site" assistance guaranteed within twenty-four hours thanks to the mobile workshops and a staff of skilled technicians.

Emergency telephone assistance, an integrated telephone customer support via modem for real time operational assistance and training courses for technical personnel complete the services made available to customers.

 

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Protection of privacy: By filling in the form and pressing the button 'SEND' you will have given your consent to the processing of your data in compliance with Italian Legislative Decree (D.L.) No. 196 of 30.06.2003. Information pursuant to section 13 of D.L. No. 196 of 30.06.2003 - 'Personal Data Protection Act': the data you have given will be used by Forrec, in full compliance with all that is laid down under D.L. No. 196 of 30.06.2003 on the 'Protection of personal data', for obligations connected with the company's activity (consultation, use, precise and statistic processing) through the in-house database. You are entitled, under your own responsibility, not to provide any of the requested data, with the warning, however, that in the event of refusal it could negatively affect existing relations. Pursuant to section 13 of D.L. No. 196 of 30.06.2003, you are entitled at any time to check the data which relate to you or have such data changed or erased, by writing to info@forrec.it
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