The attention to the customer is a milestone in Forrec internal policy: a commitment which allows to offer a professional consultancy in finding proper and affordable solutions, in short time. This procedure brings to an affinity with the customer: FORREC is not a simple manufacturer, but a partner, which realize installations "necessity-oriented".
How can FORREC offer the best service to the customer? With a frequent and scheduled maintenance, which is linked to a rapid first-aid intervention in emergency situations.
Its own spare-parts warehouse and the long-established partnerships with qualified suppliers, allows Forrec to have available on stock most of the spare-parts
A professional after-sales service to guarantee the maximum efficiency in very short times thanks to:
- wide and prompt availability of spare-parts in warehouse, even for "customized" components
- Maintenance cycles programming
- Machine-stop reduced to the minimum
- Intervention “on-site” thanks to mobile warehouses and specialized technical staff
- Remote assistance (by phone) for emergency
- Integrated system for telephone-based customer support in “real-time” via modem
- Instruction courses for internal personnel training