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The attention to the customer is a milestone in Forrec internal policy: a commitment which allows to offer a professional consultancy in finding proper and affordable solutions, in short time. This procedure brings to an affinity with the customer: FORREC is not a simple manufacturer, but a partner, which realize installations "necessity-oriented".

How can FORREC offer the best service to the customer? With a frequent and scheduled maintenance, which is linked to a rapid first-aid intervention in emergency situations.

Its own spare-parts warehouse and the long-established partnerships with qualified suppliers, allows Forrec to have available on stock most of the spare-parts

A professional after-sales service to guarantee the maximum efficiency in very short times thanks to:

  • wide and prompt availability of spare-parts in warehouse, even for "customized" components
  • Maintenance cycles programming
  • Machine-stop reduced to the minimum
  • Intervention “on-site” thanks to mobile warehouses and specialized technical staff
  • Remote assistance (by phone) for emergency
  • Integrated system for telephone-based customer support in “real-time” via modem
  • Instruction courses for internal personnel training

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Viale dell'Artigianato, 24
35010 Santa Giustina in Colle
(Padova) - Italia